Sephora spain return
Hi, I tried to return untouched palette in the box and with a receipt
today, and it was refused because the packaging was slightly damaged,
which makes sense when you open something! I do not understa...
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im confused
i made this account because i was banned from groups on my other account
and idk why.. does anybody know why this might have happened? i called
sephora but they didn't really tell me anything. also i ...
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Points
Hi! I purchased a couple of things, but I didn't put my phone number in
when I checked out. I still have the receipt, is there any way I can
still get points?
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Gift receipt
How can I request gift receipt for online order?
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Re: Gift receipt
Hi @Gussgoose, You will have the option to include a gift message at
checkout. If the recipient needs to return or exchange the item, they
can simply provide the order number and let the Beauty Adviso...
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Beauty insider account not updating
I’ve had a beauty insider account for years and have been rouge status,
after the new year my online beauty insiders account isn’t registering
that I have an account and all my emails state I have ove...
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Missing samples for the third time
I received an order yesterday which was the third one where either one
or more of the samples I ordered was missing. Not substituted, just not
there. Why offer them if customers aren't going to get them?
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help with foundation match
hello I would like to get some help with getting a foundation match. I
would like to try font beauty or the rare beauty foundation. I currently
am using the revlon color stay for normal/dry skin. it has sunscreen spa
20 it is in the shade 296 Dune.
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Re: Add points from receipt
@Aerdna1980 Call Customer Service and have your receipt on hand; if you
provide the transaction number they should be able to help add the
points to your account.
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DO NOT BY DRUNK ELEPHANT FOR KIDS!!!
THIS IRRITATED MY 6 YEAR OLDS SKIN AND BURNED IT! SHE WAS IN THE
HOSPITAL FOR 5 DAYS!!! EVERYONE IN TIKTOK HAS IT SO OFC I HAD TO BE A
GOOD AMAZING MOM AND BUT IT!DON’T RECOMMEND AND I DIDN'T GET MY M...
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Re: DO NOT BY DRUNK ELEPHANT FOR KIDS!!!
Hi @divadanidancer, I'm sorry to hear this! If you are not satisfied
with your item, you are welcome to make a return or exchange with proof
of purchase, such as the receipt or your Beauty Insider acc...
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sol de janeiro perfume
am i allowed to exchange a sol de janeiro perfume that i bought at a
standalone sephora and exchanged at a stand alone sephora near me?
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Re: sol de janeiro perfume
@kkkkkarlieeee Yes, you should be able to exchange within 60 days of
purchase. You can view our full return policy here>
https://www.sephora.com/beauty/returns-exchanges
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Dyson airwrap missing travel case
My dyson airwrap set came in and the travel case was missing. By the
time I realized, it was past the exchange timeframe. I asked them to
send just the travel case. Now Sephora is refusing to help me ...
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Is this a scam?
Hi, I received an email last night letting me know that I've been
invited to be a part of the Sephora Squad this year they're asking for
personal information such as my ID and W4 form… and it's coming...
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Re: Is this a scam?
@Jsheah That is not one of our email addresses and I recommend not
engaging further and reporting it as a phishing attempt through your
email.
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Online order -samples issue
Is anyone else getting random or no samples in their orders? It happened
again today. My order arrived with 2 samples I had not selected or
wanted. I have received these random items before and given ...
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Re: Online order -samples issue
@MelTro5 I'm sorry to hear this! We do have to make substitutions if the
samples you select are unable in the distribution center that is
processing your order. I apologize for the disappointment and ...
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Re: Exchange Request 72497905490
@MMSSTT Items can be exchanged in your local store. We aren't able to
process an exchange by mail, but you are welcome to send it back to us
within 30 days for a refund or within 60 days for a store c...
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