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Post in Customer Support
butttersunset
NEWCOMER I Rouge
‎04-28-2017 06:34 PM
‎04-28-2017 06:34 PM

Received Duplicate Item

Hi, When I received my recent Sephora online order I discovered there were two Nest perfume sets included when I only ordered and paid for one (and the receipt only shows one). What is the protocol for handling duplicate items? Would you like it shipped back or should I return it to my nearest store?

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DaneeBT
MOD Rouge
‎04-29-2017 10:04 AM
‎04-29-2017 10:04 AM

Re: Received Duplicate Item

Hi butttersunset,

 

I'm sorry to hear this! I'll take a look at your order then send you a PM.

 

Always,

Danee

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  • ‎04-28-2017 06:34 PM
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