I did not received my package 3 days after the delivery date

[Anonymous]

I place the order on March 30 and the estimated delivery date shown on the order is March 31. 

Today is April 4, I received the package from the order I placed on April 2, but I have not yet received the package for the order I placed on March 30. It is very odd. 

I saw some past posts that Sephora would not refund for missing package AND my package has been lost before 8 months ago. Back then the customer service was not supportive and would not even helped me look into the case, not even mentioning getting the refund for me.

[MariekeBT]

@Anonymous, I'm so sorry to hear this! I'll look into this for you and send you a PM soon.