Rouge $100 reward
I recieved notification I can redeem my points for $100 reward but
system will not allow when I go to check out.
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Re: Rouge $100 reward
@LoriD519 I'm sorry for the confusion! It looks like the Rouge Reward is
not currently available. The Rouge Reward is released in limited
quantities in our Rewards Bazaar on Tuesdays and Thursdays around 9am
PT. I recommend checking back tomorrow.
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10% off text promo not working
Hi!
I tried to use text MSG promo code, but it says “offer available to
select BI members.” Any idea how to use it?
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Order canceled without notice
Hello, I placed an order during the recent sale event on April 15th
before midnight with the Insider discount (10% off) and received an
email saying my order was confirmed. When I logged onto my accou...
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My purchase wasn’t added to my points
Hi,I was at Sephora yesterday and made 3 purchases. The first one
reflects on my points. However I bought 2 gift cards worth $200 and that
was not added to my points. Do you count that towards points or no?
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Re: My purchase wasn’t added to my points
Hi @chinroll, Gift card purchases do not count towards points. When you
use a gift card on a purchase, that purchase will count towards points.
I hope this clarifies. Best Wishes, Janean
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I was charged for a cancelled order
I ordered something but wanted to change the address so I cancelled it
and placed a new order and I’m being charged twice for the one package I
received. Please help
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$100 rouge reward expired :-(
I’m so hurt! My $100 rouge reward expired before I could use it. I was
hanging on to it to buy myself something special but now I can’t. Does
anyone know if there’s anything I can do? Losing the gift card plus the
points hurt.
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Re: $100 rouge reward expired :-(
Hi @TNoMoney, I'm sorry about this! The Rouge Rewards will expire after
90 days. I'll check on this and I'll send you a message. Best regards,
Laurie
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cancel my order
I would like to cancel my order. I didn’t realize it was this difficult
to cancel. I wanted to add/drop a few items, but when I checked within
20 minutes the order went to “in Progress”, the order was...
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Tax exemption
How do I add tax exempt to my online account with a status card
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Package went to wrong address
I have moved recently and when I made an order online I thought I had
put my new address in as the shipping address. When I got notice that
the package was delivered the photo showed that it was at my...
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