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Post in Customer Support

ROUGE DISCOUNT THE SAME AS VIB WHY?

For the life of me I do not understand why the VIB ROUGE continue to be lumped into the same events, discounts, and deluxe samples as the VIBs.  There is a huge problem here and Sephora better get this structured better or they are going to lose my business.  What is the point in having the Rouge spend $1,000 plus for the VIB Rouge status only to not have any good exclusive VIB ROUGE benefits or products.  This is very poor customer service!

Re: ROUGE DISCOUNT THE SAME AS VIB WHY?

Hi Roro65,

 

Thank you for reaching out and providing this feedback regarding our promotions. I'll be sure to forward this along to the appropriate contacts within our Beauty Insider team for future improvement to our rewards programs.

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