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anlandia
Question about returns from online orders to sephora store/ counter?
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Can I return a makeup pallete I bought online from Sephora to a Sephora store or counter? Will they refund my order completley (other than the shipping)? What if I used the pallete a little bit, can I still return it and get a full refund? And is it a refund or store credit?

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Answers: 5
JillieJoe
Answered
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can I return a lipstick that I ordered on line from Sephora?

 

fabfaces85
Answered
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Hello! Yes, you can return your online purchase at any Sephora location. Even if you've used the product, they will take care of you. They do not reimburse your shipping cost, and if you do not have your receipt they will give you store credit. Happy shopping:smileyhappy:

kalex
Answered
[ Edited ]
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If you still have your packing slip you can return it in-store for a full refund (minus shipping and credited back to your card) whether you've used it or not.  If you don't have your slip you can still return it, even if it's been used, but they'll give you store credit instead.

keelybt
Answered
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Hi Anlandia!  You sure can :smileyhappy:  As long as you have the original order summary that came with your order, you will receive a refund.  Otherwise you will receive a store credit that is only redeemable in store.

jadorezrg
Answered
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You can return it hassle free to any Full Sephora location with your packing slip. Also, to ease your concerns about using the palette and returning it, When you return an item to Sephora, they do not re-sell the returned item to new customers. So, rest assured that when you purchase from Sephora, you'll never get a previously used item reshelved. They properly discard used makeup items, even if it was just swatched.

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    • keelybt
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