Question about returns from online orders to sephora store/ counter?
(0) Hearts

Can I return a makeup pallete I bought online from Sephora to a Sephora store or counter? Will they refund my order completley (other than the shipping)? What if I used the pallete a little bit, can I still return it and get a full refund? And is it a refund or store credit?

Answers: 1
Answered
[ Edited ]
(0) Hearts

If you still have your packing slip you can return it in-store for a full refund (minus shipping and credited back to your card) whether you've used it or not.  If you don't have your slip you can still return it, even if it's been used, but they'll give you store credit instead.

Question Stats
  • 1 answer
  • 15588 views
  • 0 hearts
  • 7 in conversation