Put points on wrong BI number

[nocturnius]

I made a purchase at a Sephora store and gave them my email address. A week later I noticed I still hadn't received my points. As I am getting ready to return one of the items I purchased, I noticed the problem: the top of the receipt has someone else's name and the bottom has a BI number that isn't mine. They must have typed the email wrong and didn't confirm the name on the account when I made my purchase. Now I'm wondering, how will this affect my return, and how can I get the points for the items I'm not returning? Is there a way to prove that these purchases should be on my account?

[DaneeBT]

Hi nocturnius,

I'm so sorry that this happened! I will send you a private message shortly to assist you further.

Always,

Danee

[nour0111]

i have the same issue 

[keelybt]

@nour0111 I will send you a PM to help.