Poor Customer Service
I've only just starting learning and using makeup and I love Sephora. I buy a lot of things online, but have recently discovered my closest store (not in a JC Penny).
I went to my Sephora store to exchange some items I purchased online. the lady looked at my items and huffed at me, whispering to her coworker that the items I am returning are old (came out like, o-o-o-l-l-l-l-d-d-d-d). yes, I did make my purchase about 60 days ago, but the product was still intact - I simply didn't like them. She didn't ask me a reason for return, but did make it obvious that she wasn't happy about taking an item back. In fact, when she thought she was just ringing me up for a purchase, she was all peaches and cream (so nice), but as soon as I mentioned "return", she was pretty huffy.
she certainly didn't make me feel like i was a valued customer.
I still love Sephora, I just wish shopping in store was as nice as shopping online. I hate to be made to feel as though I'm not "worthy".
Re: Poor Customer Service
Sorry to hear about your experience! I will send you a private message right now to get some details about your visit so that I can pass this feedback along to the store directly.