Can't post review for YSL Lip Oil Stick
I tried to post a review a couple of days ago for this product Yves
Saint Laurent YSL Loveshine Lip Oil Stick and the submission was
accepted but I never saw the review showing up under the product. N...
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Linking phone number to account
How do I link my phone number to my beauty insider account? I have
points linked to the phone number I give when I shop in store but I
can’t view them.
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sephora quizzes not working
I am looking for a daytime moisturizer and tried the sephora quiz
multiple times. It's not working. The results come in and it shows me
eyeshadow, eyebrow products, eye liner, etc. Same with the concealer
quiz. Hope you will fix this soon!
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Re: sephora quizzes not working
Hi @Marrrryyyyy, I am sorry to hear about this trouble with the quizzes
and thank you for sharing this feedback with us. I'll share this
feedback with our teams for review, and I recommend ensuring th...
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Re: sephora quizzes not working
I have had this same problem and I thought something was wrong with my
internet but it was not. I was trying multiple times and strugling with
trying to open the quiz. Can you please fix it?
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Re: sephora quizzes not working
@BeautyInsiderBa sorry to hear that! If you're on a desktop, please try
clearing your cookies/cache and/or using a different browser or the app.
If you're on the app, please make sure the app is fully...
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account help
I need some help with my other account. Some random moderator banned me
for being 15 at the time but I recently turned 16 so now I'm "allowed"
to be on here but it still says im banned from the community section.
can anybody do anything about this?
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Re: account help
Hi @sheluvsvalencia, I'll send you a message shortly. Best, Laurie
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Gift card
I purchased a gift card and it only had a six-digit pin after scratching
off the tape. It wont let me submit my online order. Please advise.
thank you, ---
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Re: Gift card
Hi @BlissMeliss, I'm sorry to hear this and I'll send you a message
shortly. Please note that your information was removed from your post
for security purposes. Best, Laurie
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$100 rouge reward not available in canada
I have been saving my points forever but the last few weeks the $100
rouge reward has not been offered at all on Tues/Thurs at release time
or even later in the day or week. I am not logging in late, ...
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Re: $100 rouge reward not available in canada
It’s not showing on my app and I logged in immediately when released. I
saw the new rewards posted and this wasn’t one of them. This has been
the case for *weeks* now. It is not selling out before I g...
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Re: $100 rouge reward not available in canada
Hi @sodapup I can confirm we released new Rouge Rewards on our Canadian
website/app on both Tuesday and Thursday this week and I'm so sorry you
weren't seeing it! I recommend checking back in our rewa...
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Re: $100 rouge reward not available in canada
Hey, thank you for the reply. I can confirm I was definitely on the
Canadian portion of the app and was logged into the app at the time. I
set an alarm for exactly one minute before rewards are releas...
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Re: $100 rouge reward not available in canada
Unfortunately, it doesn’t always arrive at the exact time. Sometimes
it’s a few minutes before, sometimes a few minutes after. I’ve had to
keep refreshing for about 15 minutes after the “set” drop time before it
shows up.
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Re: $100 rouge reward not available in canada
@sodapup It wouldn't be an issue with your account or the app! I
recommend checking both the rewards page > www.sephora.ca/rewards And
the rewards section on the first page of checkout on Tuesdays and...
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Separate phone number and email accounts
Hello,I shopped in store the other day, put in my phone number, and the
associate said I have many points.I didn’t think of it much at the time
but then the next day opened the app and saw that I only...
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Re: Separate phone number and email accounts
I am having the same problem. When I go into the store in person I can
redeem points with my phone number, but how do I link my phone number to
my Sephora App, so I can keep track of my points?
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Cancelling an order
So I placed an order and I had 3 things in my cart but when I checked
out using apple pay, only 2 items were ordered and the total of the 2 is
44 with 6 dollar shipping. I read a lot that you can't ca...
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Re: Cancelling an order
Hi @StephKwan, I'm happy to check on this and I'll send you a message.
Best regards, Laurie
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Re: Cancelling an order
Hi @mbaumgartel2 We have a short timeframe in which we are able to
cancel orders. I'll send you a PM.
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Re: Cancelling an order
@rrozelle We have a limited time in which we are able to cancel an
order. I will send you a PM.
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Re: Cancelling an order
I would like to cancel my order. It’s my first time ordering online
through Sephora and I didn’t realize it was this difficult to cancel. I
wanted to add/drop a few items, but when I checked an hour b...
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Re: Cancelling an order
Please let me cancel my order! Why isn’t there a button. I just placed
my order a few minutes ago you should be able too!
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