Luxeface86

Points are gone! And nothing shows up in previous purchases...

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Hi, as of yesterday I had 487 points. Today I have 0! I didn't spend them on anything.

 

Also, I went into my purchase history because I wanted to see how far away I am from VIB Rouge and nothing is showing up! 

 

Please help me out, thanks!

melissabt

Re: Points are gone! And nothing shows up in previous purchases...

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Hi Luxeface86,

 

I'm sorry that you are seeing this. We have reported the issue and we are working on resolving i! I'll message you now to request some additional information, thank you.

<3 Melissa
Luxeface86

Re: Points are gone! And nothing shows up in previous purchases...

Sephora customer service is awesome. :smileyvery-happy:

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