starletta8

Points Balance 0 ?

I'm hoping one of the lovely mods can get this sorted out ASAP!

 

I logged in, and now have 0 beauty insider points. Its still correctly showing I'm a VIB Rouge, but 1500+ points seem to have vanished since I was in a store a couple of hours ago.

 

Steps I've already taken: logged in and out again (no change), tried another browser (no change). Both Firefox and Safari reflect a 0 points balance.

 

I'm sure it's a glitch but... I'd like to be able to use those points with an order I'm planning!

miabt

Re: Points Balance 0 ?

Hi starletta8,

 

Yikes!  I can take a look at your account and see whats going on with your missing points.  I'll send you a message to chat now.  PS, I can still see your Rouge Banner here on BT :smileyhappy:

 

xo, Mia

LeiZan

Re: Points Balance 0 ?

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is it gonna go back like usual?
i got 1500+ point too. i will broken heart if all missing. =(

melissabt

Re: Points Balance 0 ?

Hi Everyone,

 

No need to worry! Our IT department is working on resolving the issue. Please keep checking back as it should be fixed soon.

<3 Melissa
starletta8

Re: Points Balance 0 ?

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Thanks, Melissa!

LeiZan

Re: Points Balance 0 ?

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Thank you Melissa =)

melissabt

Re: Points Balance 0 ?

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You're welcome!:smileyhappy:

<3 Melissa
buzzbee3

Re: Points Balance 0 ?

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Awesome! Thanks Melissa & Mia! You guys rock!

buzzbee3

Re: Points Balance 0 ?

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Mia, mine is the same way. It's showing zero points, I no longer have a Rouge banner, and when I click on the rewards boutique it shows this message: Sorry, BI is temporarily unreachable.

 

I'm guessing this might be site wide??? Updates perhaps?

LeiZan

Re: Points Balance 0 ?

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Same happen  to me =(

starletta8

Re: Points Balance 0 ?

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Actually, now Rouge is gone from the banner for me.

 

buzzbee3

Re: Points Balance 0 ?

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It's got to be a glitch. Mine showing zero also. I swear I had a mini heart attack when I saw my balance!

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    • melissabt
    • miabt
    • starletta8
    • buzzbee3
    • LeiZan