Package Is Still Missing, Can Someone Please Help??

[jzbel411]

Hi all,

I received the delivery confirmation for my latest Sephora package days ago, but the box itself never appeared - it was either delivered to the wrong location or stolen! My neighbors don't have it and I've looked everywhere. I posted about this two days ago and received a very helpful PM from a mod (MariekeBT, who was lovely,) but she said to contact another mod for faster help because she was going to be away - I don't know another way to find a mod, tried reaching out directly but didn't hear back. 😞 Is there someone who can help me get this package redelivered?? Please!

[DaneeBT]

Hi jzbel411,

I've received your private messages regarding your lost package and will be responding shortly!

Always,

Danee

[kawaiikao]

I had this happen to me, and the best solution would to be call Sephora's Customer Service line.  They open a case, and if the package still does not arrive in 14 days (I think this was how long I had to wait, or maybe it was 7 days), then they will issue a full refund in which you can reorder the products.