PLAY! By SEPHORA Box Versions: Your Questions Answered

[sephoraadmin2]

Hi PLAY! by SEPHORA subscribers,

Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!

Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.

Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.

Q: How does PLAY! by Sephora decide which products to send to subscribers each month?

A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.

Q: What if I don’t like the products I received in my box?

A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.

OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.

Q: What is the PLAY! PROFILE and how do I update my information?

A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.

Q: What if one of the products in my box is broken, damaged or missing?

A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!

[shapink]

That's what i want, i have subscribed for 4 months and all the hair products I received are of no use for me

[melanito]

Probably posted before but will Play come to Canada?

[MoniccaWulf]

Hi.

A few weeks ago I signed up for the box and recieved the email. I was unableto open and complete the part needed. I sent a couple of emails and am frustrated since I havent Heard back, I do not want bright pinks or light blue. I would like to give yoyu my skin type and prefernces.

Thank you

[shan52]

I think I had to do it on the online browsers version because the app wouldn't work for me! I'm not sure if you tried that yet

[dita5fun]

Hello,

How do I find out about the limited edition Play! boxes and where do I look in thw Sephora website for it?

[Anonymous]

I already have one of the products showing in my next box. can I swap it out?

[DaneeBT]

Hi KarenMartin,

Regretfully, we are unable to swap out or substitute the items in PLAY! boxes. I'm sorry about that!

Always,
Danee

[cocoao]

When am I supposed to get my Play box? I've been charged but still haven't received it and I signed up months ago

[DaneeBT]

Hi cocoao,

As you signed up for PLAY! on 06/05/2017, you'll receive your first box in July! You'll receive a shipping confirmation email as soon as it has left our Distribution Center! Please rest assured you have not yet been charged. Thank you for your patience 🙂

Always,

Danee

[krispy1211]

I signed up in April and have yet to receive any play boxes. My card has been charged 3 times. Please help!!

[DaneeBT]

Hi krispy1211,

I'll look into this for you then send you a PM!

Always,

Danee

[shapink]

Hi, I subscribed on 19th may, and subscription charges deducted on 2nd June, but I've not received my play box,plus tracking nmbr is not given, I just wanna know if there's any problem 

[keelybt]

Hi Shapink. As you subscribed last month, June will be your first box. The Play! boxes are usually shipped between the 2nd and 3rd week of the month. Once your box ships, you will receive an email with the tracking information. Hope you enjoy it!

[Anonymous]

can I order a hypoallergenic play subscription?

[pinkyki]

That would be awesome. Or one for sensitive skin, with more natural products that aren't heavily perfumed.

[luvmadeup]

may 2017 play! By sephora

[smiley27]

Can I request products to be cruelty free?

[BeautybyJules]

so far it seems that they do not allow that kind of customization

[Anonymous]

just trying to figure out when my box will actually be shipped

[DRoseBudd]

I have absolutely no hair. Will I still be receiving hair products every month?

[jamjersam]

I just subscribed to Play by Sephora. Will I receive the March box or will it start next month?