Out of Stock Deluxe Sample with purchase

[whitedahlia23]

Hi There,

I made a purchase the other day and used the code "Elegant" for the TF lipstick. I received an email afterwards saying that that sample was out of stock and will not ship; however, it's showing as still active in my check out bag (considering making another purchase). I already emailed CS and they kindly gave me some BI points, however I'd much rather have the sample. Is there anything that can be done? Why is it showing back in stock, if so can't it be added to my previous order (which has not shipped)? Thank you

[ZannaBT]

Hi whitedahlia23,

I apologize for any inconvenience caused!

I'm going to send you a PM now so I can look into this in more detail for you. Thanks!