Answer
Yanisa
Orders have been cancelled - UNABLE TO CONFIRM PAYMENT INFORMATION
[ Edited ]
(0) Hearts

My three orders have been cancelled  

In emails said that because you are unable to confirm payment information.

I don't know why, I use the same information as I ordered last time which is my first order with Sephora and already completed.

I only change the last name of shipping address, but all others information is the same. Why???

I tried to place some orders again, but cancel emails were arrived within 20 minutes after I placed orders again!

What should I do? I'm not located in us now.

And what about my money which already paid for all cancelled orders.

Please help me, I want my makeup T______________T

Thank you so much!

Advanced
You must be signed in to add attachments
Answers: 1
Zewzeq
Answered
(0) Hearts

Same thing happened to me yesterday with an order I placed. I tried to place the order again and that one cancelled too within an hour. The reason given was my shipping address was associated with other accounts and I could no longer use that address to ship. I gave them another address and my order got accepted.

I assume they have started to block package forwarder adresses recently because I had been using that address since March without any problems.

Question Stats
  • 1 answer
  • 170 views
  • 0 hearts
  • 2 in conversation
    • Zewzeq
    • Yanisa