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Ordered birthday gift, but didn't receive in package

Hello. I purchased a few items March 6th and added the birthday gift to the order. When I got my package, it was not inside but I didn't notice until now. I went to make a purchase and realized I already redeemed it, but did not get it. 😞 how can I resolve this? I am a VIB Rouge and spend a lot at Sephora annually and was looking forward to this perk for months. Please advise!

Re: Ordered birthday gift, but didn't receive in package

Hi pinksunshinexo!

 

I'm sorry to hear your birthday gift was missing. It looks like you were able to call in and the issue was resolved 🙂

 

Should you have any additional questions or concerns, please feel free to PM me!

 

Bisous, 

 

Sian

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