Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
Anonymous Insider

Order issues: Wrong Items and Broken Shadow

I just recently ordered the Kat Von D Shade+Light  palette and her liquid lipstick in Hawkwind. The large shade Laetus was crushed and Samael was chipped. I also received the shade Dammed instead of Hawkwind. I've placed orders before and have never had this kind of issue.  

Re: Order issues: Wrong Items and Broken Shadow

Hi @Anonymous,

 

I am very sorry about that! I will send your a private message so that I can help with this. 

 

Best Wishes,

 

Janean

1 Reply
Conversation Stats
  • 1 reply
  • 151 views
  • 1 Hearts Given
  • 2 Contributors
testing