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Anonymous Insider

Order STATUS: Unsuccessful Authorization

Hi dear adviser

 

I placed my order on June 26th (2 days ago) and just checked the order and says "Status: Unsuccessful Authorization".

 

This is my first time using Sephora website to buy stuffs and I am pretty sure that My Boa debit card is Okay and I have not my Billing or Shipping address. After I checked my online bank, the statue of this order shows"processing". So what can I do now? Just wait this order be completed? Could you give me some help?

Anonymous Insider

Re: Order STATUS: Unsuccessful Authorization

Forgot to mention my debit card is a MasterCard and I used flash subscription also.

Anonymous Insider

Re: Order STATUS: Unsuccessful Authorization

Hi dear adviser 

 

I placed my order on June 24th and I checked my order and it says:" Status: Unsuccessful Authorization"  also . 

 

It has already charged my debit card for this order and this is my first online Sephora order. As the previous user said above, what do I do now? Anything I can do to solve the issue? Is my order even shipped? I just want my order shipped and delivered to me or I want a refund. 

Re: Order STATUS: Unsuccessful Authorization

Hi Zhenyuzhu, 

 

I will send you a private message in a moment to help you with this. 


All my best, 

 

Megan 

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