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Post in Customer Support
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Online Sephora not working!

Sephora website is buggy! Unable to view orders or checkout, I am using chrome browser. This problem seems to persist almost 10 days now. I placed a phone order as I could not checkout past week but even that is not delivered. Is anyone else have this trouble with online SEPHORA? It repeatedly asks me to enter username/pwd but does not take me to product purchase history nor allows me to place new orders. Can someone say when the website will become decent to place orders and view existing orders/order history?

Anonymous Insider

Re: Online Sephora not working!

Unable to purchase in app or site. With or without gift cards, debit cards or PayPal! So frustrating!!

Re: Online Sephora not working!

I have been having the same problem.  Every since the website redesign.  Its near impossible to navigate.  

Re: Online Sephora not working!

Hi aaras1234,

 

Sorry to hear that, and thank you for bringing this to our attention, we are working to resolve any issues that you may be experiencing. In the meantime, I recommend clearing your cache/cookies, as this can help.

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