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No VIB Icon Under My Screen Name...Why Not?

Hello,

I made V.I.B. in September I believe. There is no little cute pink VIB box under my name and I want to know why this is so. Thanks in advance

Re: No VIB Icon Under My Screen Name...Why Not?

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I was having the same problem. I have been registered as a VIB for at least two years now.

Re: No VIB Icon Under My Screen Name...Why Not?

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Re: No VIB Icon Under My Screen Name...Why Not?

[ Edited ]
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@Hydee77 I'm unable to send you a message directly.  I sent you an email instead. Smiley Happy

Re: No VIB Icon Under My Screen Name...Why Not?

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Hi ladys84, 

 

I was able to locate your account and see that yes you are a verified VIB client and since you have access to our VIB boards, it may be a slight technical glitch on our end. Not to worry, you are still eligible for all of our VIB promotions and offers and I have forwarded this feedback to be further investigated and have notated your sephora.com account. Thank you for notifying us and I'm so sorry for any confusion it may have caused. Please feel free to contact us again if you have any further questions or concerns. Smiley Happy Thank you!

 

 

Luv&Lipgloss, Diana

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Re: No VIB Icon Under My Screen Name...Why Not?

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Thank you for responding Diana! You all have the best customer service indeed!

Re: No VIB Icon Under My Screen Name...Why Not?

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Hello, I don't have the VIB icon either and I want to place an order today! Help!

Re: No VIB Icon Under My Screen Name...Why Not?

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@Lisajenks  I will be happy to take a look at your account and send you a message with more information. Smiley Happy

Re: No VIB Icon Under My Screen Name...Why Not?

Hello,

 

I am having the same issue. I was told in store that I was a VIB but this isn't showing up online. I would love to qualify for the VIB sale, SOS Smiley Happy

 

Thanks!

Re: No VIB Icon Under My Screen Name...Why Not?

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@Sktdeh and Karencianap  I will be happy to take a look at your accounts and send you a private message with more information.

Re: No VIB Icon Under My Screen Name...Why Not?

Same problem here!

I've been told in store I'm a VIB and was able to use it in store.  I got access denied online.  HELP!!!!

They have some products available online and not in store.  I want my 20% off online!  Smiley Sad

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