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blanchenoir
Negative balance? I didn't even return anything!

I redeemed 100 beauty insider points, but now I have a negative balance? I didn't even return anything! I've had a negative balance before when I didn't return anything, but that was only -4 points. Now it's -61 points. Help please?

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Answers: 2
janinebt
Answered

Hi blanchenoir,

 

I'll send you a private message right now so that we can discuss this in more detail :smileyhappy:. Please respond when you can. Thanks! 

Whimsically yours,
Janine
parabia
Answered
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This happened to me today! I exchanged stuff and I asked what my point balance was and the girl said I was negative because of the exchange. My friend literally went right after me and she was asked which of the three free samples she wanted. This has never happened to me before and one of the managers told me that returns wouldn't count against my points. What now?

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