I noticed I have negative VIB points today and I have not made any returns/exchanges recently. I did make a purchase about a week ago and was told that I had about 1000 points, so I redeemed a 100 point reward at that time. How did I all of a sudden get negative points between now and then since I didn't make any returns?
Re: Negative Points
This is happening to me too...Im really concerned and worried because I never made a return in Sephora. And ever since I started this membership, I probably bought $100s worth of products over time. Please help if you've got a solution!