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Post in Customer Support

My package hasn't shipped

Okay, I purchased two orders on May 13th. The first package came, but the second one has yet to ship. Today is May 18th, and I'm still waiting for shipment. I have 2-day flash shipping, so I was expecting it sooner. Please help! I'm scared I won't get it.

 

Also, when I checked it's status online, it said the samples I chose are sold out. Is that part of the issue? 

Re: My package hasn't shipped

$450 order placed on May 12th...no shipping update yet, and it's May 21st. 

 

So this is what it means to be VIB Rouge? When are you going to sort out Lasership? I get faster shipping when I order from Europe.

Re: My package hasn't shipped

Hi WikiThePanda, I'm sorry for the delay! I will look into this for you and send you a message with more information. 

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