My order didn't include all the samples I requested

[AliCheek]

Hi All, 

My order placed didn't include the free samples I requested. I was really excited because I was really considering buying them. Can someone assist with this?

[DaneeBT]

I am closing this thread. If you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of the other mods a PM. Thanks!

[MaliBT]

Hi @AliCheek,

Sorry to hear about this. As @TrysBeautyItems mentioned, substitutions will be made for out-of-stock samples. I'm going to send you a private message. Please check your inbox momentarily. 

Best,

Mali

[amyml741]

Hey Mali,

I also had the same issue with my latest order. I picked 3 samples and none of them were in my package. 😞 Who can I contact about this?

[DaneeBT]

Hi amyml741,

I just sent you a PM! Please check your inbox when you get a chance. Thanks!

Always,

Danee

[TrysBeautyItems]

There is a note on the sample page:

Substitutions will be made for out-of-stock samples.