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Post in Customer Support

Missing samples

Hi, this hasn't been an issue in the past but over the last 3 orders I've made, I've had samples and deluxe samples missing from orders. I completed an order today (already shipped) that should have included a deluxe sample (for the Marc Jacobs liner), but it wasn't included on the order for some reason when I received a confirmation that it had shipped. The last order that I received was missing a deluxe sample and the one before that included none of the samples I had selected. I'm not sure why this is becoming a consistent problem. It's very disappointing, since the samples are a great way to vet new products! Please help!

Re: Missing samples

Hi skeletales,

 

I'm so sorry to hear your samples have been missing from your recent online orders! I'm sending you a PM now to assist you with this.

 

Always,

Danee

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