Missing Samples

Hello, I recently did a online order, however my samples are missing! I was looking forward to the samples. Not happy Smiley Sad

Answers: 2
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Hi @maro123,


I am very sorry about that! I will send you a private message shortly in regards to this. Thank you.


Best Wishes,



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I came here to complain about the same thing!

This seems to be a trend with Sephora lately.  I just received a package (minutes ago actually) and while I did receive samples, not one of them was one I had asked for.  My previous 2 orders (during the sale) did not have any samples despite that I picked 3 each time. 


What's the point of letting us pick samples if they're going to completely disregard what we ask for?

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