Missing Purchase and Points!

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I got a Beauty Insider Card in June when I made my 1st Sephora purchase (Sephora in JCP).  About a month or two later I finally created an account online.  Was there a time limit for the purchase and points to "transfer?"  Ever since I created the online account nothing has showed up and I've been too busy to stop in and ask about it.  I no longer have the receipt, but I purchased the Sephora Favorites Frangrance Sampler ($22 - $37 value) and an additional free fragrance with coupon.  My friend made a similar purchase (same sampler, different additional fragrance) and her purchase and points are showing for her.  Did I do something wrong?!


Re: Missing Purchase and Points!

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Hi Katfaceklm,


Your Beauty Insider Card and email address are not linked together, which would explain why you are not seeing the full amount of points! I'll send you a message now to help.

<3 Melissa
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