Delivered package but no package
Hello,I just wanted to inform you that customer service is absolutely
useless. I got an email saying that my order was delivered. I went
outside 5 minutes later and there was no package. I went back t...
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Samples missing on every order in Canada
Is anyone else having troubles receiving the samples that they chose at
checkout, or any samples at all? Either they are running out of samples
and can not add them to the orders, or there is a lot of...
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Re: Samples missing on every order in Canada
Me too 😞 ordered a couple days ago and was super excited to get the 2
free samples I wanted (the kayali tester and 1 other one) and I got
nothing other than the stuff I ordered. This is the whole rea...
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Re: Samples missing on every order in Canada
I’ve had this happen a lot. I often get perfume samples substituted for
products I was excited about trying - and I have a scent sensitivity
🤦🏻♀️ I thought it was just me forgetting to select a sample properly!
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Re: Samples missing on every order in Canada
Hi @Laurenjeanc, I'm sorry for any disappointment caused and appreciate
you sharing this with us! Samples can be substituted however they
shouldn't be missing entirely. I'll send you a message shortly. Best
regards, Laurie
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Re: Samples missing from order
I’m sorry that happened to you too. In like my last 5 orders 3 have
either had no samples at all or no promo item. I even used 100 points
for an AB cream and never received it. i’ve been with Sephora ...
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Augustinus bader eye cream won’t pump
My brand new AB eye cream won’t pump out a single drop of products even
though I continuously pumped it at least 50 times. I already tossed the
packaging. Please replace with a new bottle.
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Spending points at the Rewards bizarre
You guys really need to work on your points spending program the rewards
bazaar! Ulta really blows you guys straight out of the water! I have the
sephora credit card and I love it. I love spending mon...
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Re: Spending points at the Rewards bizarre
I completely agree with this. I’ve been saving up my points for over a
year and haven’t been able to use them because everytime i go to bizarre
everything over 750 is sold out. We should be able to pu...
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Re: Spending points at the Rewards bizarre
Hi @Jessbailey196, I'm so sorry for any disappointment with the Rewards
Bazaar offering! We truly appreciate your feedback, and I'll share this
with our Beauty Insider teams for continued improvements. Best regards,
Laurie
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Re: Spending points at the Rewards bizarre
For example bizzare drops are Tuesday/Thursday at 9am PT and i logged in
right at 9am PT and it was sold out. How does that work? You guys should
really revise this, it does seem rigged.
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SDJRIO promo VIB Rewards and Redemption
Received an email for this promotion at 9am, tried to make a purchase
and receive this wonderful deal but it is not available. How can a promo
be sent by email and already unavailable. Why send this t...
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Re: SDJRIO promo VIB Rewards and Redemption
Hi @Marcybeau I see that the promotion is currently live! If you're
still having trouble, please contact us via phone at 1-877-737-4672 or
via our live chat prior to submitting your roder so we can ma...
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phone n
hi, how do I update my phone number? I just changed my number and want
to update my account with it
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Re: phone n
Hi @ashleyl34 I'll send you a PM to help!
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Re: phone n
Hi @DaneeBT, can you also send me the link? I just changed my phone
number and want to update it. Thank you!
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Sephora credit Card
Spoiler (Highlight to read)Credit cardCredit cardI’m trying to make a
purchase and need my card reopen
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Re: Sephora credit Card
@jsmmchang Please contact Comenity Capital Bank directly for further
assistance: 1-866-841-5037 (Sephora Visa) 1-866-864-7787 (Sephora Visa
Signature) 1-866-702-9946 (Sephora Credit Card) Thanks!
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Exchange
I presently bought an item from Sephora but when I got home I saw that
it was missing the product can I exchange it for the same thing. I have
the receipt and the empty package.
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Re: Exchange
Hi @nuggiesontherun oh no! Please contact the Sephora store directly for
further assistance. I'm sorry for this experience.
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Re: Exchange
@nuggiesontherun I would contact customer service
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Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Sephora sale
My order for the 20% off had like 9 things. Today I was notified of a
refund because you only had 2 of the items to ship. they weren’t sold
out when I bought them but now (that the sale is over) I can...
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Re: Sephora sale
Hi @amybluefish, My apologies, I'll send you a message shortly. Best,
Laurie
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Re: Sephora sale
@amybluefish You can view LaurieBT's PM and reply directly by selecting
the bell or envelope in the top right hand corner.
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Order Cancelled by Sephora, No Resolution
I placed a large order during the Sephora sale however it was cancelled.
Contacted Customer Support twice (via call and chat) and the first time
they said that they had opened a ticket to the tech tea...
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Re: Order Cancelled by Sephora, No Resolution
Exact same thing happened to me. Huge order, shipped 2 things cancelled
the rest. You can still buy the, they aren’t out of stock they just
chose not to send them. Pisses me off
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Reviews
Can we not access our reviews history anymore? I’ve previously been able
to access my own product reviews to help me decide on future purchases.
Do we have to search item by item now or. ?
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Re: Reviews
@cgm2 At this time, you can view your reviews on the individual product
pages. The removal of the Ratings & Reviews summary page on Community
profiles is something we're aware of and is the unintended...
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Re: Reviews
@cgm2 I was told they are working on it. Sometimes I see mine appear
under my profile in the Sephora app but not all the time.
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