MY BEAUTY INSIDER POINTS ARE ALL GONE!!!

[London1101]

Last time I checked, which was last night, I was a VIB Rouge client with more than 2500 beauty insider points.

But I wake up this morning and try to put items into the basket to get ready for the spring sale and I notice that I am no longer a vibe rouge client....?

So i went into the My Points & Status section, and it shows that I have earned no point....

I called the customer service and he tells me that he doesn't see any beauty insider points on my account either.

Plus he doesn't see the purchases that I made in 2016....

Why is this happening to me... like the DAY before Spring Sale!!!

Did this ever happen to anyone? What can I do to fix this??

PLEASE HELP ME!!

[MariekeBT]

Hi @London1101,

I'm so sorry to hear this! I'll look into this and send you a PM soon.