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QR code for store visit survey not scanning
I wanted to take the survey and now the link isn't posted...it says you
have to scan the QR codes. My husband and I cannot get it to scan on
either of our phones. How can I enter?
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Package delivered to the wrong address
My package was delivered to the wrong address today. I got a USPS
confirmation saying "delivered to a parcel box" but when I opened it, it
had someone else's box and not my package. My package is missing! It had
the expensive Tatcha items in it.
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Unable to cancel order just placed
Hey I'm trying to cancel an order I placed about 25 mins ago. I have
been trying to cancel it since right after I placed the order because
it’s the wrong product. I keep getting "Sorry, we are not abl...
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Order Cancellation
Hi, I tried to cancel an order after the order confirmation, and it
keeps showing an error message even though more than ten minutes have
passed. Please can I get some help with this issue?Thank you!
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Re: Order Cancellation
Hiiiii would you mind if I ask how you resolve this issue? 🙂 I got in
the same situation here.
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Gift Card Scam
I got a Sephora gift card on March 13th valued at $100. I had scratched
the back and there was only 4 digit PIN code, this meant I could not use
the card online so I went in store. When I went in stor...
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Try to cancel a wrong order
Hi I'm trying to cancel an order I placed about 10 minutes ago since I
forgot to put the promotion code in. However the cancelation couldn't go
through since the message "Sorry, we are not able to can...
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Re: Over scratch pin
Hi @highfills7, Sorry, we don't have a way to provide a new pin. I'll
send you a message shortly. Best, Laurie
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Re: Over scratch pin
Hi @stevelewis7, I'm sorry for the trouble with your gift card! If the
pin has been scratched off, you can still redeem it in a Sephora store,
as the store will just need to swipe it. Warm regards, Laurie
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Can’t add birthday gift to cart
The add to basket is greyed out when I try to redeem any birthday gifts.
It’s not letting me select anything, it’s within 24 hrs of my birthday
so the time limit is okay. I need help adding to basket
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Sephora inside JCPenney Scent Voucher
Found an old scent voucher from a perfume pack my mom gifted me a couple
years ago. Took it to where Sephora used to be in JCPenney, where they
sent me to Sephora in Kohls, who then sent me back to JC...
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