how to add new phone number to my account
hi! i purchased something at Sephora today, and the cashier was not able
to retrieve my account using my new number. we used my email address
instead. just wondering how i can add my new number to sep...
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WRONG ITEM
I ordered tom ford lipstick color plage nue on apr 10 and received the
wrong color-rose irise. I contacted customer service on chat and they
reshiped plage nue. Today, i got the reshipment, and the co...
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mi pedido dice entregado
buenas noches por favor necesito saber como soluciono el problema de mi
pedido, ya que sale como entregado pero no he recibido nada. es la
primera vez que hago una compra con ustedes. gracias
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In App deal did not work…
I made a $63 purchase in the in App specifically for the “in App deal”
of a trial size mascara and the mascara never came as well as none of
the samples I chose! I’m annoyed I got nothing from the app...
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Re: Can I return products I bought on line?
Hi @candecane83, Yes online purchases can be returned in store for a
refund within 30 days, or an exchange or store credit within 31-60 days.
To view our return policy please visit:
https://www.sephora.com/beauty/returns-exchanges Best, Laurie
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Birthday Redeem
I ordered somethings yesterday for my birthday, hoping to get one of the
free packs offered. I saw that in order to get the free pack, I had to
add an item or multiple items worth 25$, so I added two ...
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Employee appreciation
I would like to give a shout out to Ari O. in Albuquerque, NM at
Coronado mall. Very knowledgeable, helpful and patient. Thank you
Ari!!!#O/S
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Re: Employee appreciation
Hi @CosmoMum I'm so glad to hear about your recent store experience and
that our Beauty Advisor was knowledgeable, helpful and patient! I'll
share this with our Retail Division!
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Transferring points
Hiii so i want to know how i can transfer some point I accidentally gave
the wrong email in store and i have gone multiple times but haven’t
gotten the points put in to the right email
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Re: Transferring points
Hi @Sami9602, If you have a duplicate account we're happy to combine
your points. I'll send you a message shortly. Best, Laurie
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Samples
My first order I only got one out of the two samples I chose, In my
second order a got none of the samples I chose
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Re: Samples
Hi @Graciepoooo, I'm sorry about this! I'll send you a message shortly.
Best, Laurie
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Employee Acknowledgement
Hello, I am hoping to acknowledge two wonderful experiences with your
employee, Shonna, at the Philadelphia (17th and Chestnut) Store. I was
in a week ago with my two young children. She was the first...
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Re: Employee Acknowledgement
Hi @Allisonnsh, I'm so happy that this Beauty Advisor provided excellent
service for you during your recent visit, and we greatly appreciate you
sharing this with us. I'll share your compliment with the store team.
Thank you! Best regards, Laurie
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Another "Select BI Members" for 10% Text Post
I signed up for text alerts the other day and received a code for 10%
off. When I went to use it I got the "Select BI Members" error. I was
going to buy the You fragrance from Sephora but this made me...
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