LOST/STOLEN SEPHORA PACKAGE

[Anonymous]

I placed an order on the 22nd of March and my tracking number said it was delivered yesterday March 27th at 3:07 PM but I can't find it anywhere. The tracking information says it was left on the front door. The mail was brought in the apartments but no one saw the package. I already contacted my rental office and they said they did not receive anything and they would have been there at the time the package was delivered. Please help I contacted UPS and they are running an investigation and I am very upset because I was looking forward to using my Sephora products that I purchased. I do not have the patience to wait any longer. What should I do?

[AlexaApril]

I just had the same thing happen to me! I have the tracking number, so I went to the UPS website, and it says on the proof of delivery, "Left at front door". 

I went to the rental office, and nothing was given to them, the cameras didn't pick up anyone leaving a package in the past two weeks, and I still don't have my shipment! Really upset...

[StephanieBT]

Hi AlexaApril,

I'm happy to check on this for you, and will PM you shortly for more info.

[DaneeBT]

Hi Gigi97,

I'm sorry to hear you haven't received your package! I'll look into this then send you a PM to assist you further.

Always,

Danee