Just wanted to say thank you

[franceslovesyou]

I had a problem where USPS lost 2 of my packages from sephora on the same day (so sad) and the customer service rep on the phone was super sweet and replaced the items for me. I had to call twice because I didnt realize they were both supposed to be delivered on the same day and I got the same rep twice.

Although the promos were already out of stock, she offered some BI points which was really nice of her. It isnt Sephora's fault that the packages went missing, so I just wanted to say thanks for the really great service and super sweet person on the phone!

[DaneeBT]

 Hi franceslovesyou 🙂

I'm so glad to hear about your recent experience with our Call Center and thanks for taking the time to share this with us! I've forwarded this to our Call Center Management Team to ensure the representative you spoke with is recognized 🙂

Always,

Danee