Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

January 2017 Play by Sephora Box is lost in the mail

My January 2017 Play by Sephora Box has been shipped back and forth across the country according to the tracking number and appears to be stuck in NC now. It was shipped out on 1/11/217 and should have arrived on 1/18/2017. Has anyone ever had this happen? I called Sephora's Play number today and they told me I had to wait until January 22nd and then call back.

Re: January 2017 Play by Sephora Box is lost in the mail

Hi patty493,

 

Sorry to hear about this! I'm going to take a look into your January box and send you a PM soon.

Kindly,
Nika

Re: January 2017 Play by Sephora Box is lost in the mail

I should add that I live in Montana and two days ago, the tracking showed that it was within a few miles of my local post office and now it is clear across the country in North Carolina!

Re: January 2017 Play by Sephora Box is lost in the mail

what did sephora do to resolve this? I am experiencing the same situation 

Conversation Stats
  • 3 replies
  • 236 views
  • 0 Hearts Given
  • 3 Contributors
testing