Canceled order but I can’t redeem my birthday gift
I canceled my order because I realized I had the wrong address, and I
redeemed a rewards offer along with my birthday reward, but when I went
to replace the order with my correct address, it refused t...
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Linking Phone Number to Account
Hi! I always use my phone number in store but for some reason on my
online Sephora account I can’t add my phone number and I have all these
points and can’t use them since my number isn’t linked to my account can
someone help with this?
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Link Phone Number to Account
I always use my phone number in store, but those points are not linked
to my account in the app. Is there a way I can link those??
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Re: Link Phone Number to Account
Hello I am having the same issue.. How can I link my phone number to the
app account. Right now it is not showing my points from when i use my
phone bumberin store
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Amex gift card not processing
Hello,When trying to pay for an order this message keeps popping up
"Unable to place your order. Please verify that your card information
and billing address are correct. If applicable, we have revers...
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Sephora Gift Card Scam
This was the first year I asked my family and friends for Sephora gift
cards because I have recently got into makeup and wanted to shop the
Sephora sale going on now. However, as I was ready to check ...
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Gift card balance disappeared
I added a gift card, that was bought at Sephora, of $100. I used a
portion of it for one order of $64.41 so I should have $35.59 left. When
I tried to checkout for another order the gift card was not ...
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Check out error on paypal
hi well I had this problem with checking out on PayPal today and it says
it’s incorrect but I verified that everything is good my info and
everything and I’m scared that the products are going to sell out.
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Same order canceled twice
I placed an order through customer service today so I could use my 25%
discount with my new Sephora credit card. I was happy that it was
placed! I go to check and see if it was shipped and it was canc...
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checkout error
I am unable to checkout. i keep getting an error saying to make sure
everything is correct, and it is! i don’t know why this is happening.
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Re: checkout error
I am having this same issue. It is extremely frustrating and
disappointing. Every time I attempt to check out it gives me an error
message. I have double and triple checked my card information as well...
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Re: checkout error
@cassycassy have you called customer service for help? Or try the
website and not the app or the other way around.
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Sephora keeps canceling my orders
Sephora began canceling my online orders in January 2024. It has been
sent to Client Services for research multiple times, and each time I get
the same reply - “We apologize for the inconvenience you ...
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Re: My order keeps getting cancelled
That has happened to me as well!! Just earlier today I had to call
customer service to place an order because I wanted to use my 25% off
for my new credit card. At some point it was canceled. I chatte...
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Re: My order keeps getting cancelled
I put it through twice on my visa and again canceled. So weird! Ok, I
will try to call tomorrow. So strange, I just ordered not too long ago
with the same visa and no issue
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Unable to Checkout
I am unable to complete a purchase as it keeps giving me an error
message to check if my card info and address are correct. both are
correct.
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Unable to checkout!
I signed up for a credit card for this shopping event and had to use as
payment for this transaction so it auto filled in the payment section.
When I went to checkout, it said there was an issue with ...
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Delivered to the wrong house.
I got an email saying my package was delivered.The photograph from the
shipping company shows a house that is not mine. I filed with them and
they are investigating. I am kinda of mad because a few it...
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Forgot to redeem birthday gift
I forgot to redeem my birthday gift last month, so now, it won't allow
me to add to my cart, so i ordered my stuffs without the gift. Is there
anyway that i can still get my birthday gift?
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Account login with phone number
I usually use my phone with in-store purchases but I am not able to
login in the app with an email because I do not know what email is
linked with the phone number and I think I have points on the account.
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