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I should've reached VIB status with my last purchase december 28th, was there a mistake?

I spent $380 in 2011 so this should've qualified me for 2012, correct? I spent a lot of money at the end of the year to ensure my status but I never recieved the welcome kit of notification of any kind. I am a loyal sephora shopper and I will be very dissapointed if I don't recieve what I feel I've earned according to to guildlines posted on the website. 

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Also remember that you have to have spent $350 before tax and S&H.
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