I'm trying to check out with my 15% discount, but it keeps saying TBD. WHATS GOING ON?

[DaneeBT]

Hi grendel24 and nicole202,

I'm so sorry about that! I may suggest attempting to place your order on a desktop or mobile device, rather than an iPad, to see if this resolves the issue. If you're already on a desktop, please try clearing your cookies or using a different internet browser. If the issue persists, please contact us via phone at 1-877-SEPHORA, by the end of the day today, so that one of our representatives can assist you in placing your order. I apologize for the inconvenience!

Always,

Danee

[nicole202]

Same problem. Under merchandise total it says TBD and there is no option to check out.