Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

Featured Groups

Featured Posts

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
addisk47
WINDOW SHOPPER I Rouge
‎05-22-2017 11:47 AM
‎05-22-2017 11:47 AM

I got a defective product is it possible to get sent a new one?

I bought the ABH Nichole Guerriero palette and it seems to be leaking some kind of liquid. Is it possible to get a new one sent to me? I don't have a Sephora near me and I really wish to keep using this product because it's so beautiful but there is something clearly wrong with it. 

0
Reply
1 Reply
DaneeBT
MOD Rouge
‎05-22-2017 12:21 PM
‎05-22-2017 12:21 PM

Re: I got a defective product is it possible to get sent a new one?

Hi addisk47,

 

I'm sorry to hear about the palette you received! I'll take a look at your order then send you a PM to assist you further.

 

Always,

Danee

0
Reply
Conversation Stats
  • 1 reply
  • ‎05-22-2017 11:47 AM
  • 421 views
  • 0 Hearts Given
  • 2 Contributors
testing