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Post in Customer Support

I DIDN'T RECEIVE THE SAMPLES I'D SELECTED WITH MY ORDER, NOR DID I RECEIVE THE ONLINE PROMO CODE THAT I ENTERED?

I just received my order placed on the 16th, and it didn't have ANY of the samples I selected at checkout included, nor did it apply the promo code that I entered. The only sample that came correctly was my birthday sample set, since it was my birthday month (Tarte lip and cheek set, which I love). I know I'm having a first world moment being sad about my missing samples, but I was excited about the ones I selected, and I can't use one of the three sent to me because of allergies. 

Re: I DIDN'T RECEIVE THE SAMPLES I'D SELECTED WITH MY ORDER, NOR DID I RECEIVE THE ONLINE PROMO CODE THAT I ENTERED?

Hi MissyNeens,

 

I'm sorry to hear your three complimentary samples and promotional offer were missing from your package! I'm sending you a private message to assist you further.

 

Always,

Danee

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