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Post in Customer Support
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beatriz02
WINDOW SHOPPER II Vib
‎04-28-2017 05:09 PM
‎04-28-2017 05:09 PM

I DIDN'T RECEIVE MY POINTS ON AN IN-STORE PURCHASE !

I just went to sephora today, and the cashier asked me for my email , so I could add the points to my account, but my purchase isn't showing up in my history and no points have been added. How can I add them to my account? I would really appreciate your help, thank you.

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DaneeBT
MOD Rouge
‎04-28-2017 06:06 PM
‎04-28-2017 06:06 PM

Re: I DIDN'T RECEIVE MY POINTS ON AN IN-STORE PURCHASE !

Hi beatriz02,

 

It can take up to 24 hours for the points to be credited to your account. If the points are not credited after the 24 hours, please send me a private message with a clear photo of your receipt so I can assist you further. Thank you for your patience! 🙂 

 

Always,

Danee

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  • ‎04-28-2017 05:09 PM
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