Awaiting carrier pickup
My order was scheduled to be delivered on April 15th as per the tracking
information. However, I still haven’t received my order and the delivery
date now is removed from the tracking info and says "A...
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Re: Product review program
@AKPASSI We appreciate your interest in our company, however, at this
time, Sephora does not provide free samples or product for the purposes
of being reviewed on YouTube, blogs, or other social media...
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Received damaged item
Hello, I got my package today and my perfume that i ordered
(LoveShackFancy Forever In Love Eau de Parfum - 2.5 oz / 75 mL Eau De
Parfum) was broken.
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Changing shipping address
I emailed the CustomerService@beauty.sephora.com about the shipping but
how long does it take for them to see that? Will they ship out the order
before then? Does anyone know a way I can change the ad...
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Cancel order
I just placed an order and I’m unable to cancel
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Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
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Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
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Re: Offer available to select BI members
I think there is a misunderstanding in communication. I wasn't asking
about the Friends and Family promo code. I tried to apply another promo
code from a few days ago, but it still didn't work, so I s...
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Re: Offer available to select BI members
Hi @YAMYAMING, I apologize for the confusion on my part and thank you
for clarifying! I'll send you a message for more information shortly.
Best regards,Laurie
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Major Disaster Disappointment
Got my order in today and more than half my GWP spilt… my so special
reason I ordered and spent $40+ was for the Sol de Janeiro GWP and it
spilt in my package and ruined my other products… so I am def...
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Re: Major Disaster Disappointment
Not even excited to use the two new products I ordered since it wasn’t
even a need… ordered them because of course still wanted to try them but
only made an order because of the gift with purchase. No...
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Missing samples during sale
All of the orders that I placed during the Sale didn’t come with Samples
when I had selected them. They hadn’t been substituted- just missing.
And for other orders, there weren’t even sample options. ...
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didnt receive my free samples with my order
Hi,I chose several samples with my previous order, but unfortunately, I
never received them. I also never received my birthday sample. I
appreciate your time reading this. Thank you
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Missing/stolen package support won't help
My package was marked as delivered and delivery shows a photo of the
package at a location that I dont even recognize!!! I called sehora
support and they essentially told me they can't do anything abo...
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No confirmation Email On Guest Checkout
I ordered make up items and checked out as a guest but I was waiting for
the confirmation email and I never got it. I check my bank app to see if
the transaction went through and it did. When I tried ...
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Milk makeup mini bronzer stick not rolling up?
Has anyone had this problem where they bought a mini Milk makeup bronzer
stick and it stopped rolling up even though you didn't have it that
long? I've had mine a week now and just today it stopped ro...
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Re: Milk makeup mini bronzer stick not rolling up?
The same has happened to me! I bought the milk bronzer a couple weeks
ago and had to replace it the next day because there was a product
defect (it was cracked). Now the replacement product won’t twis...
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Re: Milk makeup mini bronzer stick not rolling up?
Mine has done the same thing! I bought mine right after christmas and
only used it a handful of times and it doesn't twist up at all and it
never has. Idk what im going to do once i get to the point w...
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