Hi Rawan88 - When did you sign up for Beauty Insider? If you signed up after purchases were made then they won't automatically count towards your total spend for the year. You will need to call Customer Service at 1-877-737-4672 & select option 2 to speak with a Beauty Advisor who can research your purchase history and request a manual VIB upgrade if necessary. If you've qualified in 2010, then you will remain a VIB through the end of 2011.
p.s. Check your messages - I'm sending you more information.
Are you signed up as a beauty insider? If you are, once you accunulate over $350 in purchases, you automatically become a VIB. IT usually takes a few weeks to process, but you should get an email welcoming you to the VIB program along with your first VIB offer. YOu might want to check with customer service to make sure you are signed up as a beauty insider and that your VIB status is coming. VIB is good for that year and the following calendar year. Spend at least $350 each year to maintain your status. CAll 1-877-SEPHORA for help. Good luck!