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Post in Customer Support
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Horror story damaged items *broken perfumes*

The issues with my order happened before I ever placed it. Originally I wasn't able to place my order because my address was invalid. So I had to talk to a customer service agent to verify my address and I was finally able to place my order. Now today it seems like the item was mishandled. The box was soggy i'm not sure if that was because I live in seattle or the postal service delivered it that way. Not only was the box soggy it was also beat up even thought the box said FRAGILE. I ordered two Tom Ford perfumes one for me and one for my mother and a retractable brush totaling almost $550. The perfumes arrived broken so here I am out $500 with a couple broken perfumes in a soggy box and a really good smelling brush. Someone please tell me there is someway to get a refund or replacement.

Re: Horror story damaged items *broken perfumes*

Hi fragaddict,

 

Oh no, i'm so sorry to hear your fragrances arrived damaged! I'm going to send you a PM now so I can assist you with this. Thank you!

Stay Fabulous,
Zanna
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