Sephora credit Card
Spoiler (Highlight to read)Credit cardCredit cardI’m trying to make a
purchase and need my card reopen
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Online order exchange
Hi! I purchased an item online during the sale and it is the wrong
color. I would like to exchange for the right color, however this is an
online only product. I’m afraid if I return this via mail or ...
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Re: Online order exchange
@alexarae729 I'm sorry for the confusion! We don't have a way to process
an exchange by mail. You can view our full return policy here>
https://www.sephora.com/beauty/returns-exchanges
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Re: Online order exchange
Thank you! If I take it in store, are they able to order it online for
the discounted price I paid or will I just need to return, re-order, and
eat the cost?
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Wrong shipping adress
Hi I accidentally sent my order to my old address and it’s already
shipped what do I do?!
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Huda beauty mascara sample
I was so excited to try the huda beauty mascara sample, but it was all
dried up. My orders are also often missing samples altogether.
Replacements are understandable, but i get so disappointed when I ...
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Package never came!
My package said it was delivered today but I never saw it arrive. Asked
around and even reached out to my building manager who monitors packages
frequently and said they never saw anything. What do I do?
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Free products
Hey I see pretty often that the person received the product for free and
left a review . How do I get free products too ?
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Re: Free products
@Conniiie We appreciate your interest in our company, however, at this
time, Sephora does not provide free samples or product for the purposes
of being reviewed on YouTube, blogs, or other social medi...
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Credit card account number
I regret buying this card. I didnt get my credit card number and i am
not able to make payments. If i call customer service to make payment.
Its an automated voice and i dont know if i cant trust giving my bank
details. I need help with this.
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Re: Credit card account number
@Pooja2105 I'm so sorry about this! Please contact Comenity Capital Bank
directly for further assistance, as Sephora is unable to take credit
card payments: 1-866-841-5037 (Sephora Visa) 1-866-864-778...
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Opened boxes
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read)Opened packages Opened packages I placed a significant order,
but unfortunately, upon arrival, I noticed that four out...
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Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Sephora sale
My order for the 20% off had like 9 things. Today I was notified of a
refund because you only had 2 of the items to ship. they weren’t sold
out when I bought them but now (that the sale is over) I can...
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Re: Sephora sale
Hi @amybluefish, My apologies, I'll send you a message shortly. Best,
Laurie
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Order Cancelled by Sephora, No Resolution
I placed a large order during the Sephora sale however it was cancelled.
Contacted Customer Support twice (via call and chat) and the first time
they said that they had opened a ticket to the tech tea...
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Re: Order Cancelled by Sephora, No Resolution
Exact same thing happened to me. Huge order, shipped 2 things cancelled
the rest. You can still buy the, they aren’t out of stock they just
chose not to send them. Pisses me off
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10%off promo text code not working
I sign up for recurring marketing alerts.I got the code for 10%off but
it did not work.It shows something about BI members. How can I use the
code.
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Offer Available to select BI members
Spoiler (Highlight to read) I signed up for text messages to receive a
10% promo code but when I try to use the code it tells me “offer
available to select BI members” why is this happening?
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