Accepted Solution
Help! Money needed to hit VIB Rouge increased

Before making an order last night I was only $121 away from hitting Rouge. Now it says that I am $353 away from Rouge. This should have decreased after my purchase not increased. Please help me! 

Best Answer

Call Sephora customer service.  They're really good at straightening out points. 


Answers: 4

I work at Sephora. Sometimes when you buy something it takes a few days for the points to get squared away. Check back in a few days. If it still isn't right, call Customer Service.


Hi there! if you haven't already done so call us at 1-877-SEPHORA so we can check your spend total and make sure your purchases are accounted for. If you did the order and it said you were $121 away, it's MOST LIKELY just processing still and the spend total you need will decrease back to $121 once the order ships. Smiley Happy 

Luv&Lipgloss, Diana

That happened to me too and the by the next day my points were corrected.... Don't worry, plus Sephora would make it right for you. Smiley Happy





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this happened to me and called them/e-mailed them and no one helped… they kept saying that some orders just take longer to appear but never did...

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