No samples included in order
I placed an order on April 15, 2024 and selected two free samples (TOM
FORD Bitter Peach Eau De Parfum Fragrance and MAKE UP FOR EVER Ultra HD
Invisible Cover Foundation) to be included. I received my...
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Shipping delay
I placed my order on 4/10. As of today (4/18) it says AWAITING CARRIER
PICKUP (as it has since 4/15). This package contained an expensive order
and it’s no where to be found. It’s been over a week with no updates as
to where we are in the process.
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Didn't recieve code
There was a popup on the website today offering 10% off if I signed up
for text alerts. I did that but did not get a code. Please help, thanks!
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Re: Didn't recieve code
Hi @ericasbennett, My apologies! I believe you will receive an initial
text and need to respond Y. Then the code will be sent. Did you already
receive the initial text and respond? Please let us know ...
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Re: Didn't recieve code
Hi, yes i replied Y. Did not recieve code. This was the text Sephora:
You've signed up for recurring marketing texts. Terms: seph.me/39lnd9Q.
Msg&DataRatesMayApply. MsgFreqVaries. Text STOP to opt out. HELP for
help.
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Add points from receipt
I need help, I forgot to use my beauty insider number when I purchased
an item at Sephora, how do I add points after from a receipt? Can
someone please help me out. Thank you all so much!
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Customer service
The store inside the Tucson mall has terrible customer service.
Unfriendly and unhelpful staff makes you feel uncomfortable for asking
for help. It’s not the first time but I know it’ll be my last tim...
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Re: Customer service
Hi @Jessica1517000, I'm so sorry for this experience and appreciate you
reaching out to us! I'll send you a message shortly. Best, Laurie
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item is empty
hello, i ordered a lip liner and it arrived Tuesday but it arrived
empty, the package was sealed so was lip liners packaging but there was
nothing. i spoke with someone from this chat and was giving a...
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Re: item is empty
HI @nayakd, I'm sorry about this! I'll send you a message. Best, Laurie
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VIB Rouge & Reduced Benefits
Spoiler (Highlight to read)I am a VIB Rouge customer and have been for
quite some time now. It seems more often then not, when I've ordered
samples with my online order I either get one (which I didn'...
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Re: VIB Rouge & Reduced Benefits
Yes. This has happened to me in the past few years. I still love Sephora
but I really miss the complimentary beauty makeovers. It was nice after
spending $1000s of dollars on Beauty and skin care prod...
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Re: VIB Rouge & Reduced Benefits
Loyalty program is getting worse and worse every time I have an issue
with sephora. They change policy’s and don’t notify. I’m a VIB and was
denied my bday gift because I was a couple weeks late. I us...
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VEHO is the worst!
I placed an order on Apr 8th that should’ve been delivered Mon, Apr 15.
I saw that it was shipped via Veho, I’m wondering wth is that because
I’ve never seen anyone use that. As a result I decided to ...
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Re: VEHO is the worst!
Hi @Jodz333, I'm sorry you have not received your package yet and I'll
send you a message. Best, Laurie
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Merit Highlighter Melted?
So i ordered the Merit Beaity highliting balm and i received it
unusually mushy and soft. I know this isn’t how the product is supposed
to be after my research and viewing of other consumers positive ...
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The Inkey List Collagen Peptide Serum
Has the formula changed on the Inkey Collagen Peptide Serum? I have
sensitive skin and loved it when I purchased previously but my most
recent purchase is causing me to have an allergic reaction causing
itchiness and dry skin.
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Re: The Inkey List Collagen Peptide Serum
Hi @dnort, I'm sorry this item is not working out! We haven't received
updates about changes with this. However, if you are not reacting well
to this we recommend discontinuing use of the item. If you...
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No sample again!
This is the second order in which I've either received the wrong samples
or no samples with my order. I only order from here so I can get samples
of things I want to try.
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Re: No sample again!
@EmpressN I'm sorry to hear that! We do have to make substitutions if
the samples you select are unavailable in our distribution center. I
will send you a PM.
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Did not receive product in order
Hello, I didn’t receive a product from my order in my package that was
recently delivered. Can I please have someone reach out? thank you!
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Re: Samples missing from order
I’m sorry that happened to you too. In like my last 5 orders 3 have
either had no samples at all or no promo item. I even used 100 points
for an AB cream and never received it. i’ve been with Sephora ...
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Samples missing on every order in Canada
Is anyone else having troubles receiving the samples that they chose at
checkout, or any samples at all? Either they are running out of samples
and can not add them to the orders, or there is a lot of...
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Re: Samples missing on every order in Canada
Me too 😞 ordered a couple days ago and was super excited to get the 2
free samples I wanted (the kayali tester and 1 other one) and I got
nothing other than the stuff I ordered. This is the whole rea...
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Re: Samples missing on every order in Canada
I’ve had this happen a lot. I often get perfume samples substituted for
products I was excited about trying - and I have a scent sensitivity
🤦🏻♀️ I thought it was just me forgetting to select a sample properly!
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