Cormasaurus7

Got the wrong product in store

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I went into a Sephora store today to get the Murad exfoliating AHA/BHA cleanser and a store employee helped me locate it. She grabbed one from behind the sampler for the one I wanted and I didn't think to make sure it was the right product. She gave me the age reform refreshing cleanser. I don't have a car so I can't get to the mall for a few months.. can I exchange it online?

miabt

Re: Got the wrong product in store

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Hi Cormasaurus7,

 

Since the purchase was made in-store, you would need to go back to your local Sephora to either exchange or return the product.  The store system is different than our online one .  I would suggest giving them a call to make arrangements directly with them.  Their contact information is listed on the top of your receipt :smileyhappy:

 

xo, Mia

Cormasaurus7

Re: Got the wrong product in store

Okay. I think my University has a bus route that goes to the mall but I'm not sure. Thank you for your help!

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