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Post in Customer Support
ndrr703
WINDOW SHOPPER II Vib
‎02-15-2017 11:53 PM
‎02-15-2017 11:53 PM

GIFT CARD BACK

I used a gift card in my last order (january 20) and the status of the order is: Unsuccessful Authorization (the status in every item is canceled). How can I get the money in the gift card back if I don't have the card anymore?

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1 Reply
MariekeBT
ALUM II Insider
‎02-16-2017 09:39 AM
‎02-16-2017 09:39 AM

Re: GIFT CARD BACK

Hi @ndrr703,

 

We may be able to place the funds on a new gift card or we can place it on your account as an online store credit. I'll look into this and send you a PM soon so I can look into this further for you. (: 

XOXO,
Marieke
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  • ‎02-15-2017 11:53 PM
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