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Urbie
Flash Shipping "Signature Only" Delivery

Is there a way to request that Flash Shipping NOT be sent "signature only" from Sephora?  My UPS delivery people vary, but today I had a delivery person not buzz my apartment, AND refuse to deliver my package because it was "signature only"- obviously, part of my complaint is with UPS, but if Sephora could ship it without that requirement, it would create much less of a headache...

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Answers: 2
miabt
Answered
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Hi Urbie,

 

Unfortunately, leaving a package in an unsecure location, such as an apartment building, is at the discretion of the UPS driver to require a signature.  You are always welcome to give us a call at 1-877-SEPHORA if you every have questions regarding the status of your order and we would be happy to help.  An alternate would be to use a different address, if you are not available to accept the package.  I hope that helps!

 

xo, Mia

melissabt
Answered
[ Edited ]
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Sorry to hear this Urbie,

 

Type of delivery is based on the discretion of the UPS driver. We unfortunately do not have a way to override this or update it with UPS. I recommend reaching out to UPS for more information. So sorry for the inconvenience!

 

We are able to schedule a Will Call where you can pick up your package at a UPS facility. Please let me know if you would like me to help with this, thank you.

<3 Melissa
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