esmeee

Exchange without receipt or box? ....

Hi all,
On a recent trip to Massachusetts, my aunt gave me a 'Tarte Amazonian Clay Foundation' in shade medium because she wasn't crazy about and had found another foundation she liked better. I accepted it since I'd been meaning to try it. I tried it and it was a smidge too dark for my complexion. I'm wondering if Sephora would allow an exchange for the same product but in a shade or two lighter. The foundation is practically new - a combined 4 uses between the both of us. She no longer had the receipt or box when she gave it to me. I really loveeeee the consistency and finish of the foundation but the shade is just wrong for me and I don't wanna shell out the $38 for a new product. I'm a VIB and loyal Sephora customer and have only ever exchanged one other item (a lipstick) and never returned anything.

 

Thanks in advance for answering!

melissabt

Re: Exchange without receipt or box? ....

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Hi Esmeee,

 

I'm sorry to hear that the foundation shade did not work for you. You should be able to exchange the item at your local Sephora Store:smileyhappy: However, we suggest contacting the store directly for more information. It is up to the stores discretion to accept or deny a return. I hope that this information helps! Also, click here:http://bit.ly/16kTEQH for our store list. Thank you!

<3 Melissa
esmeee

Re: Exchange without receipt or box? ....

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Thank you so much Melissa! 

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